Overview

TerraWulf Sport works to process and deliver orders accurately and efficiently. This Shipping Policy applies to purchases made through terrawulfsport.com and should be read together with our Return & Refund Policy, Limited Warranty Policy, and Terms & Conditions.

Purchasers must be at least 18 years old. TerraWulf electric off-road motorcycles are intended for off-road or private-property use unless a specific product page expressly states otherwise. Customers are responsible for checking local laws before purchase and use.

Shipping Destinations

We currently ship to eligible business and residential addresses within [SUPPORTED U.S. STATES / CONTIGUOUS UNITED STATES]. We do not ship to P.O. boxes, APO/FPO addresses, or locations that cannot accept oversized freight unless approved in writing. Shipping to Alaska, Hawaii, U.S. territories, Canada, or other countries is available only when expressly shown at checkout or confirmed by TerraWulf Support.

Shipping Charges

Shipping charges, if any, are displayed at checkout or on the applicable product page. Promotional free shipping applies only to eligible products and destinations. Accessories, replacement parts, and promotional gifts may ship separately and may have separate charges.

Order Processing and Transit

· In-stock orders are normally processed within 1–2 business days unless otherwise stated on the product page.

· Estimated transit time is generally 2–6 business days after dispatch, depending on destination, carrier capacity, weather, and freight appointment availability.

· Pre-order or back-order estimates are shown on the product page and may change due to production, customs, port, or carrier delays.

· Business days are Monday through Friday, excluding U.S. federal holidays.

Freight Delivery and Inspection

1. Provide a complete and accurate delivery address, working phone number, and email address at checkout.

2. Be available to coordinate any required freight-delivery appointment.

3. Before signing for delivery, inspect the outer carton and pallet for visible damage. Note any damage on the carrier receipt.

4. Photograph all sides of the package, the shipping label, and any visible damage before opening the carton.

5. Report shipping damage or missing items to [SUPPORT EMAIL] within five business days after delivery. Keep all original packaging until the claim is resolved.

Address Changes, Cancellations, and Refused Delivery

· Address changes requested before shipment may be made without charge when operationally possible.

· Changes requested after dispatch may incur carrier re-routing, storage, or handling charges.

· Orders canceled after dispatch, refused at delivery, returned due to an incorrect address, inaccessible location, unavailable recipient, or other customer-caused delivery failure may be charged all outbound and return freight, storage, inspection, and handling costs.

· A cancellation request is not effective until confirmed by TerraWulf in writing.

Tracking and Delivery Issues

Tracking information will be sent after shipment. If tracking shows no meaningful update for 14 business days, contact [SUPPORT EMAIL]. Carrier investigations may take approximately 10–15 business days. If a shipment is confirmed lost, TerraWulf may issue a replacement or refund. If the original shipment is later delivered, the customer must refuse it or follow TerraWulf’s written return instructions.

Taxes and Duties

Applicable sales tax is calculated at checkout where required. International customers, when international shipping is offered, are responsible for import duties, brokerage fees, VAT, and other charges unless expressly stated otherwise.